Returns and Refunds Policy

At COCKTAIL BARS LTD, we are committed to ensuring our customers are satisfied with their purchases. This Returns and Refunds Policy explains your rights regarding cancellations, returns, refunds and exchanges, in accordance with the UK Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and other applicable laws.

1. Your Right to Cancel (Consumer Contracts Regulations 2013)

Under UK law, you have the right to cancel your order for most items purchased online within 14 days of receiving the goods. This is known as the cooling-off period.

To cancel your order, you must notify us in writing within 14 days of receiving your order by emailing us at cocktailsandbars@outlook.com. You do not need to provide a reason for cancelling.

  • Returning the item: Once you have notified us of your decision to cancel, you must return the goods to us within 14 days. Items should be returned in their original condition and packaging. Unless otherwise agreed, the cost of returning unwanted items is your responsibility.

  • Refunds: Once we receive the returned goods and confirm their condition, we will issue a refund within 14 days. The refund will include the cost of standard delivery. If you selected an upgraded delivery method, we will only refund the basic delivery cost.

2. Returning Unwanted Items (Outside the Cooling-Off Period)

Outside the 14-day cooling-off period, we are not legally required to accept returns for unwanted items. However, we may accept returns at our discretion. If agreed:

  • The item must be in a new, unused condition with original packaging.

  • A return handling fee of £4.95 per parcel will apply.

  • You are responsible for the return shipping costs.

3. Returning Damaged, Faulty or Missing Items (Consumer Rights Act 2015)

If you receive goods that are damaged, faulty, or not as described, you are entitled to a refund, repair, or replacement.

Please notify us as soon as possible, ideally within 30 days of receipt, by emailing cocktailsandbars@outlook.com.

  • Replacement or repair: We can arrange a replacement or repair at no additional cost. We may ask for evidence (such as photos), but you will not normally be required to return the item unless specifically requested.

  • Refunds for faulty items: You may request a full refund within the first 30 days. After 30 days, we may offer a repair or replacement first, in line with your statutory rights.

4. Incorrect Address Details

If incorrect shipping details are entered at checkout, we cannot change the address once the parcel has been dispatched.

  • Re-dispatching: You may request re-dispatch to the correct address for a fee of £4.95 per parcel.

  • Refund: If you prefer a refund, a restocking fee of 20% of the order value or £4.95 (whichever is greater) will be deducted.

5. Non-Collection or Refusal of Delivery

If a parcel is not collected or delivery is refused without a valid reason, you will be responsible for re-dispatching costs. If you request a refund instead, the restocking fee mentioned in Section 4 will apply.

6. Non-Returnable Items

Certain products cannot be returned unless they are faulty:

  • Gift cards

  • Downloadable software or digital products

  • Certain health or personal care items (cosmetics or perishable goods)

7. Refund Timeframes

  • Cooling-off period: Within 14 days of us receiving the items.

  • Faulty/Damaged items: Within 14 days of confirming your entitlement. Refunds are made to the original payment method used at checkout.

8. How to Return Items

To begin a return, please visit our Returns Page or contact our customer service team at cocktailsandbars@outlook.com to obtain authorization before sending items back.

9. Contact Us

If you have any questions regarding a return, refund, or exchange, please contact us:

  • Email: cocktailsandbars@outlook.com

  • Phone: 07354 732259

  • Registered Office: COCKTAIL BARS LTD, Company Number 16380469

We aim to resolve all issues quickly and fairly in line with UK consumer law.